Refund and Returns Policy

BeeDesigner Refund and Cancellation Policy

Effective Date: April 1, 2024

This Refund and Cancellation Policy applies to purchases made from BeeDesigner through beedesigner.org or through an invoice, payment link, or other authorized BeeDesigner sales channel.

BeeDesigner provides digital products, including templates, designs, and tutorials, as well as custom design services.

By purchasing from BeeDesigner, the customer confirms that they have read, understood, and agreed to this Refund and Cancellation Policy before completing payment.

1. Digital Products

BeeDesigner’s digital products include, but are not limited to:

  • Templates
  • CV and résumé templates
  • Digital designs
  • Downloadable files
  • Tutorials
  • Educational materials
  • Other electronically delivered content

Digital products are generally delivered instantly following successful payment. In some cases, delivery may take up to 24 hours.

Digital products may be delivered through:

  • A website download
  • A download link
  • Email
  • A customer account
  • A shared online folder
  • Another electronic delivery method

Because digital products cannot normally be returned after they have been accessed, downloaded, copied, or delivered, purchases are considered final once delivery or access has begun.

Subject to applicable law, a customer is not eligible for a change-of-mind refund after:

  • Downloading or accessing the purchased product
  • Receiving the purchased file by email or another electronic method
  • Using a download or access link
  • Receiving access to a tutorial or educational resource
  • Copying, editing, printing, sharing, or otherwise using the product
  • Requesting immediate delivery of the digital product

Not downloading or using a successfully delivered product does not automatically create a right to a refund.

2. Customer-Service Discussion Before Payment

BeeDesigner requires customers to discuss or confirm their order with a customer-service representative before completing payment.

By completing payment, the customer confirms that:

  • They communicated with BeeDesigner customer service before paying.
  • They explained their requirements and expectations.
  • They received sufficient information about the product or service.
  • They had an opportunity to ask questions and request clarification.
  • They reviewed the product description, service package, quotation, invoice, order summary, or agreed scope of work.
  • They understood the price, format, features, limitations, delivery method, and expected result.
  • They were satisfied with the information provided before deciding to proceed.
  • They voluntarily approved the order and authorized BeeDesigner to begin delivery or work immediately after payment.

Payment confirms the customer’s approval of the details discussed with customer service.

A customer will not be entitled to a refund solely because they later change their preferences, expectations, or decision after approving the order.

This section applies only where the relevant customer-service communication occurred and can be supported by order or communication records. It does not remove any consumer right that cannot legally be excluded.

3. Immediate Delivery and Immediate Start of Work

By completing payment, the customer expressly requests and authorizes:

  • Immediate delivery of digital products; and
  • Immediate commencement of custom design services.

For digital products, delivery may begin immediately after successful payment and will normally be completed instantly or within 24 hours.

For custom design services, BeeDesigner may begin work immediately after payment by:

  • Reviewing the customer’s information
  • Reviewing files or reference materials
  • Planning the project
  • Conducting research
  • Preparing concepts
  • Designing or editing materials
  • Reserving production time
  • Assigning the project to a designer
  • Communicating project-specific recommendations

Once any of these activities begins, the service is considered to have started.

4. Custom Design Services

Payments for custom design services become non-refundable once work has begun, except where a refund or other remedy is required by applicable law.

Custom design work is prepared according to the customer’s requirements, instructions, preferences, and approved scope.

A customer is not entitled to a refund solely because:

  • They changed their mind after work began.
  • They changed their preferred style or direction.
  • They no longer require the design.
  • They did not provide complete or accurate instructions.
  • They expected features that were not included in the agreed scope.
  • They selected a concept and later decided they preferred another option.
  • They requested work outside the original scope.
  • Their personal preferences changed after approving a draft or concept.
  • A third party did not like or approve the design.
  • The final result did not produce a particular personal or commercial outcome.

Where required by applicable law, any refund for a partially completed service may be reduced to reflect the work performed, time reserved, drafts prepared, and expenses incurred before cancellation.

5. Revisions

Custom design services include a maximum of three revision rounds, unless a different number is stated in writing in the applicable quotation, invoice, or order confirmation.

A revision round means one consolidated set of requested changes submitted by the customer.

Revision requests must:

  • Be submitted within 72 hours after the relevant design or draft is delivered.
  • Be clear, complete, and submitted in one message.
  • Remain within the originally agreed scope.
  • Be consistent with the customer’s original instructions and approved direction.

Requests submitted after 72 hours may be treated as a new request and may require an additional payment.

The following are not considered included revisions:

  • A complete redesign
  • A new concept or creative direction
  • Changes to the original project requirements
  • Additional pages, formats, sizes, or deliverables
  • Changes caused by incorrect information supplied by the customer
  • Work outside the agreed scope
  • Revisions requested after the three included rounds have been used
  • Revisions requested after the 72-hour request period

Unused revision rounds have no cash value and are not eligible for a partial refund.

After the revision period expires, or after the customer approves the final design, the project may be considered completed and accepted, subject to rights that cannot legally be excluded.

6. Thirty-Day Refund-Request Period

Customers must report an eligible problem or submit a refund request within 30 calendar days of the applicable purchase or delivery date.

The 30-day request period does not mean that every purchase is refundable for 30 days.

It is the period during which a customer may report a potentially eligible issue, such as:

  • Duplicate payment
  • Non-delivery
  • A corrupted or unusable file
  • Delivery of the wrong product
  • A material difference between the delivered product and its description
  • BeeDesigner’s inability to provide the purchased service

Change-of-mind requests remain subject to the digital-product and service limitations in this policy.

Any longer period or additional remedy required by applicable law will remain available.

7. Circumstances That May Qualify for a Remedy

A customer may qualify for a refund, replacement, correction, re-delivery, additional revision, or another appropriate remedy when:

  • The customer was charged more than once for the same order.
  • Payment was completed, but BeeDesigner did not deliver the product within the stated delivery period.
  • BeeDesigner cannot provide access to the purchased digital product.
  • The delivered file is corrupted, empty, or technically unusable, and BeeDesigner cannot provide a working replacement.
  • The customer received a substantially different product from the one purchased.
  • A major advertised feature is missing.
  • BeeDesigner is unable to provide the purchased custom design service.
  • The delivered custom service is materially different from the agreed written scope and cannot reasonably be corrected.
  • The payment was genuinely unauthorized, subject to the procedures of the applicable payment provider.
  • A refund or other remedy is required by applicable consumer-protection law.

Where a problem can reasonably be resolved through replacement, re-delivery, technical assistance, correction, or an included revision, BeeDesigner may provide that remedy instead of a refund where legally permitted.

Customers must allow BeeDesigner a reasonable opportunity to investigate and correct the problem.

8. Non-Refundable Circumstances

Subject to applicable law, BeeDesigner does not provide refunds in the following circumstances:

  • The customer changed their mind.
  • The digital product was accessed, downloaded, delivered, or used.
  • Work on a custom service began.
  • The customer purchased the wrong product.
  • The customer failed to read the product description or service scope.
  • The customer did not review available previews or examples.
  • The customer does not have the necessary software or device.
  • The customer does not know how to edit or use a template.
  • The customer expected a feature not included in the product description.
  • The customer expected work not included in the agreed service scope.
  • The customer provided incorrect, incomplete, or outdated information.
  • The customer failed to provide information required to complete the service.
  • The customer stopped responding after work began.
  • The customer experienced minor differences caused by their device, screen, browser, printer, software, fonts, or settings.
  • The customer found a similar or cheaper product or service elsewhere.
  • The customer no longer needs the product or service.
  • The customer refused reasonable troubleshooting, replacement, correction, or revision assistance.
  • The customer requested a refund after the 30-day request period, unless a longer period is required by law.
  • The customer requested revisions after the 72-hour revision period.
  • The customer used all three included revision rounds.
  • The requested changes constitute a new project or fall outside the agreed scope.

9. Technical and Compatibility Issues

Customers are responsible for reviewing the product description and checking that they have the software, device, skills, fonts, and technical requirements necessary to use the product.

A technical or compatibility problem does not automatically qualify for a refund when BeeDesigner can provide:

  • A working replacement
  • An alternative file format included in the purchase
  • Reasonable installation or access instructions
  • Technical assistance
  • A corrected download link

To report a technical issue, the customer must provide:

  • Their full name
  • Their order or invoice number
  • The email address used for the purchase
  • A clear description of the problem
  • Screenshots or error messages, where available
  • The device and software being used

Customers must provide BeeDesigner with a reasonable opportunity to investigate and resolve the problem before requesting a refund through PayPal, a card issuer, or another payment provider.

10. No Guarantee of Results

BeeDesigner’s templates, designs, tutorials, and custom services are intended to provide professional creative and educational assistance.

BeeDesigner does not guarantee:

  • Employment
  • Job interviews
  • Acceptance by an employer or recruiter
  • A particular applicant-tracking-system result
  • Increased income
  • Increased sales or conversions
  • Business success
  • Social-media performance
  • Approval by a third party
  • Any specific personal, professional, educational, or commercial outcome

Failure to obtain an expected result does not by itself mean that a product or service is defective and does not automatically create a right to a refund.

11. How to Request Assistance or a Refund

Customers must contact BeeDesigner at:

Email: [email protected]

A request must include:

  • The customer’s full name
  • The order or invoice number
  • The purchase date
  • The purchased product or service
  • A detailed explanation of the problem
  • Relevant screenshots, files, messages, or other evidence
  • The requested resolution

BeeDesigner normally responds within 48 hours.

Additional time may be required to investigate complex issues, review records, communicate with a payment provider, or assess custom work.

Failure to provide requested information may prevent BeeDesigner from properly investigating the request.

12. Approved Refunds

When BeeDesigner approves a refund, the refund will normally be issued through the original payment method.

Payments may have been made through:

  • PayPal
  • Credit card
  • Debit card

BeeDesigner does not control how quickly PayPal, a card issuer, a bank, or another payment provider posts an approved refund to the customer’s account.

Where legally permitted, transaction charges, work already completed, or non-recoverable expenses may be deducted from a service refund.

No deduction will be made where prohibited by applicable law.

13. PayPal and Card Disputes

This Refund and Cancellation Policy does not prevent a customer from exercising valid rights available under:

  • Applicable consumer-protection law
  • PayPal’s applicable protection programs
  • A credit- or debit-card issuer’s rules
  • The customer’s bank or financial institution

PayPal, card issuers, banks, and other payment providers independently investigate and decide disputes under their own policies.

A statement that a purchase is non-refundable does not guarantee that PayPal or a card issuer will reject a dispute, claim, reversal, or chargeback.

BeeDesigner may respond to payment disputes by providing relevant evidence, including:

  • The product or service description
  • The agreed scope of work
  • Quotations and invoices
  • Customer-service conversations
  • The customer’s instructions
  • Checkout consent records
  • Payment records
  • Delivery emails
  • Download and access records
  • Email or IP delivery information
  • Drafts and completed designs
  • Revision requests
  • Customer approvals
  • Evidence that work began
  • Evidence that the product or service was delivered, accessed, or used

Customers are encouraged to contact BeeDesigner at [email protected] before opening a payment dispute so that BeeDesigner has an opportunity to investigate and resolve the matter.

Nothing in this section requires a customer to give up a legal right to contact their payment provider.

14. Duplicate Recovery

A customer may not receive more than one recovery for the same payment.

A customer who receives a refund directly from BeeDesigner must not also seek or retain reimbursement for the same transaction through PayPal, a card issuer, a bank, or another payment provider.

If the customer receives duplicate reimbursement, the customer must return the duplicate amount to BeeDesigner to the extent permitted by law.

15. Fraudulent or Abusive Requests

BeeDesigner may reject a request where there is reasonable evidence that the request is fraudulent, dishonest, misleading, or abusive.

Examples may include:

  • Claiming that a product was not delivered after it was downloaded or accessed.
  • Claiming that no customer-service discussion occurred when documented communications show otherwise.
  • Claiming that work did not begin when drafts, designs, or project records show that work was performed.
  • Seeking both a direct refund and a payment dispute recovery for the same transaction.
  • Altering, deleting, or misrepresenting relevant evidence.
  • Continuing to use, reproduce, sell, share, or distribute a product after receiving a refund.
  • Repeatedly purchasing, downloading, and requesting refunds for digital products.

BeeDesigner may suspend access to products or services where there is reasonable evidence of fraud, misuse, unauthorized sharing, or violation of BeeDesigner’s Terms and Conditions.

This section does not restrict a customer from making a genuine complaint or exercising a valid legal right.

16. Effect of a Refund

Where a full refund is issued for a digital product or custom design:

  • The customer’s licence to access and use the refunded material ends.
  • The customer must stop using the product or design.
  • The customer must delete downloaded or stored copies where legally required.
  • The customer must not reproduce, publish, distribute, sell, transfer, or share the refunded material.
  • BeeDesigner may disable applicable download links or account access.

This section does not require deletion where retaining the material is necessary for legal evidence or where applicable law provides otherwise.

17. Customers in the United Kingdom and European Union

Customers in the United Kingdom or European Union may have statutory cancellation and consumer rights that cannot be excluded by this policy.

Where the customer requests immediate access to digital content, the customer may be required to:

  • Expressly consent to delivery beginning during the applicable cancellation period.
  • Confirm that they understand that beginning the download or access may cause them to lose their cancellation right.
  • Receive confirmation of that consent in a format they can retain.

For services, customers may be asked to expressly request that work begin during an applicable cancellation period.

Where a customer legally cancels after requesting that service work begin, the customer may be responsible for a proportionate amount reflecting the work completed before cancellation.

Where a service has been fully completed following the customer’s express request and acknowledgment, the customer may lose the applicable cancellation right to the extent permitted by law.

These limitations do not remove rights concerning faulty, misdescribed, undelivered, or non-conforming digital products and services.

18. Customers in the United States, Canada, and Other Locations

Consumer rights may differ between U.S. states, Canadian provinces and territories, European Union member states, and other countries.

Nothing in this policy excludes or limits a right or remedy that cannot legally be excluded under the law applicable to the customer or transaction.

Where a provision of this policy conflicts with mandatory law, the mandatory legal requirement will apply to the extent of that conflict, and the remainder of the policy will continue to apply.

19. Record Keeping

BeeDesigner may retain records reasonably necessary to:

  • Fulfil orders
  • Provide customer support
  • Administer revisions
  • Investigate refund requests
  • Prevent fraud
  • Respond to PayPal or card disputes
  • Comply with legal and accounting requirements

Records may include:

  • Order and payment information
  • Customer-service conversations
  • Customer instructions
  • Checkout confirmations
  • Consent records
  • Delivery emails
  • Download and access logs
  • Email addresses and IP information
  • Drafts and final files
  • Revision requests
  • Approval messages
  • Refund and dispute records

Records will be handled according to BeeDesigner’s Privacy Policy and applicable law.

20. Changes to This Policy

BeeDesigner may update this Refund and Cancellation Policy from time to time.

Unless applicable law requires otherwise, the version presented to the customer when the order was placed will apply to that transaction.

21. Contact Information

Questions, technical-support requests, cancellation requests, and refund requests should be directed to:

BeeDesigner
1929 E Richards Dr
Tempe, AZ 85282
United States of America

Website: beedesigner.org
Email: [email protected]
Normal response time: Within 48 hours